2026 Professional Services Benchmarks:

How does your company compare?

Margins are tighter. Growth is slower. And the inefficiencies that used to go unnoticed are now eating directly into your bottom line.

The 2026 Professional Services Performance Benchmarks report cuts through the noise with real data on where the industry stands across delivery, utilization, profitability, revenue growth, and talent, and what the organizations pulling ahead are doing differently.

If you're making decisions about how to run a more profitable business this year, this is the data you need.

Get the 2026 Professional Services Benchmarks Report:

What's Inside the 2026 Professional Services Benchmarks Report

See how your company compares across six sections of industry data, plus analysis and actionable insight to help your organization improve.

  • Delivery performance: only 73.4% of projects are delivered on time, down from 80.2% three years ago. Find out what's at stake and what top teams do to stay on track.
  • Billable utilization: the industry average sits at 68.9%, below the 75% threshold considered optimal for profitability. See what the right target range looks like, and why pushing utilization too high creates its own risks.
  • EBITDA & profitability: industry EBITDA fell to 9.8% in 2024, its lowest level in five years. See how the top professional services organizations protect profitability.
  • Revenue growth: deal pipelines grew 8%, but revenue grew just 4.6%. Explore the gap between what firms are winning and what they're converting into profitable delivery.
  • Revenue leakage: 42% of professional services firms experience some form of leakage, averaging 4.3% of revenue. Know what's contributing to lost revenue and how to fix it.
  • Talent: headcount growth fell to 1.9% in 2024, while nearly 70% of firms still struggle to fill full-time roles. See how leading organizations are doing more with the teams they already have.

Why These Professional Services Benchmarks Matter

Most firms know something is off — projects slip, margins compress, utilization targets get missed — but without external benchmarks, it's hard to know whether you're facing an industry-wide headwind or a problem specific to how you operate.

This report gives you that context. It tells you where the industry stands, where the gaps are widest, and what the best-performing professional services firms are doing to stay ahead, so you can benchmark your own performance, identify where the biggest opportunities are, and build a stronger case internally for the changes that will have the most impact.

Created for professional services leaders, operations teams, and anyone responsible for delivery, utilization, or financial performance.